Contact Us & Support

We're here to help you with any questions about Tekeraheza

Get technical support, account assistance, or business inquiries answered quickly

Get In Touch

Choose the best way to reach us. We're available to help you with any questions or concerns.

Phone Support

Speak directly with our support team

+250 789 277 137

Mon-Fri: 8AM-6PM (GMT+2)

Email Support

Send us detailed inquiries

info@tekeraheza.com

Response within 4-6 hours

WhatsApp Chat

Quick messaging support

Chat with Us

Fast response during business hours

Visit Our Office

Meet us in person

Kigali, Rwanda

By appointment only

Send Us a Message

Fill out the form below and we'll get back to you as soon as possible

Business Hours

Monday - Friday 8:00 AM - 6:00 PM

Saturday 9:00 AM - 4:00 PM

Sunday Closed

Emergency support available 24/7 through the mobile app for critical issues.

Quick Help

Frequently Asked Questions Download the Mobile App View Our Products Become a Dealer

How Can We Help?

Browse our support categories to find the help you need

Technical Support

• App installation issues
• QR code scanning problems
• Login and account access
• Performance and bugs

Account Help

• Profile management
• Password reset
• Cylinder registration
• Usage history

Billing & Payments

• Payment methods
• Transaction history
• Refund requests
• Pricing inquiries

Delivery & Orders

• Order tracking
• Delivery scheduling
• Order modifications
• Delivery issues

Business Inquiries

• Become a dealer
• Partnership opportunities
• Bulk orders
• Corporate accounts

General Support

• How-to guides
• Safety information
• Product information
• Feedback & suggestions

Emergency Support

For urgent safety issues related to LPG cylinders or gas leaks

🚨 Emergency Hotline

+250 789 277 137

Available 24/7 for emergency situations

Safety Reminder: If you smell gas, immediately turn off the gas supply, ventilate the area, avoid flames or electrical switches, and contact us immediately.